Conflict & Mediation Skills Training


The aim of this course is to equip you with techniques, tools and tips for resolving conflict in a confident and understanding manner in order to  build good relationships

Who should attend?

Any manager, HR/ learning and development professional or member of staff who would like to who would like to improve their ability to handle conflict and mediate in difficult situations.


By the end of this workshop you will be able to:

• Recognise the importance of good relationships in the workplace
• Identify your preferred approach to handling and resolving conflict
• Apply key principles, techniques and tips when resolving conflict at work
• Through skills practice build your confidence to tackle conflict at work

Course Overview:

• What are the causes of conflict in the workplace?
• How do you react to conflict?
• Key principles for dealing with conflict
• Tools and techniques to act as an effective mediator
• Practice session with feedback
• Action planning

Style of the Course:

The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice.

Course Length:

One Day Workshop 09.00 to 17.00 with an hour for lunch.

We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or email us.