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Practical Benchmarking: A Manager's Guide to Creating Competitive Advantage

Synopsis

Benchmarking, the process of identifying, understanding and adapting outstanding business practices, is rapidly proving itself to be an essential management tool. Whether it is being used as part of a formal quality management system, a convenient measure of business performance or as a well-structured means to improving competitiveness, benchmarking now affects many departments in a broad variety of companies. The tThis step-by-step guide to implementing a benchmarking system within an organization explains in details the practicalities of benchmarking and assesses the value of and differences between the four main types of benchmarking: internal benchmarking; competitive benchmarking; non-competitive benchmarking; and best practice/world class benchmarking. It includes detailed cases examples of benchmarking in practice and an action checklist that managers can apply to their own organizations.

Author: Sarah Cook
Publisher: Kogan Page
ISBN: 0749422270
Cost: £17.99 + VAT + carriage
To purchase this publication please contact info@thestairway.co.uk +44 (0)1628 526535

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