People Development

Our team of experienced facilitators design and deliver training programmes to help develop the skills, attitudes and behaviours of service leaders as well as internal and external service providers. All our programmes are tailor made to the organisation.  We can also provide training to internal facilitators in how to best deliver service training.

See also Leadership and Service Leadership that describes our approach to developing service leaders.

We also offer open courses in Customer Service

In addition we have published a wide range of books and articles dealing with people development in a service environment:

Advice to a Newly Appointed Call Centre Manager
Customer Care Excellence
Development of Senior Managers
Driving Growth through Customer Service
E-service Recovery
Implementing Change
Leadership Potential
Leading Change Intelligently
Managing Change
Managing Conflict in a Service Environment
Political Intelligence and Change
Shackleton and the Antartic
The Performance Management Cycle
20 Training Workshops for Customer Care
Using Emotional Intelligence to Serve the Customer

For more information please contact info@thestairway.co.uk
or telephone 0044 (0) 1268 526535