Open Training Courses
We offer Open Training Courses in the following areas:
Please telephone 01628 526535 for all course dates
Business Skills
Change Management
Customer Service
HR/Learning and Development/ Consultancy
Leadership Skills
Management Development
Performance Management
Self Awareness and Personal Development
Team Development
High Quality Training
Our courses are designed to ensure that both you and your organisation get the maximum return on investment. All of our courses are delivered by a team of highly qualified, experienced and specialist trainers. They share cutting edge experience in the field in which they train and exemplary presentation skills.
Tailored to Your Needs
Once you have booked a Stairway Training course, we will send you a pre-course assessment form to complete. These forms are individually assessed by the trainer who will deliver your course and will be used to ensure you receive the maximum benefit.
During the training you will receive a fully comprehensive training manual for you to take when you leave. We also offer a free after-course telephone coaching service, including one to one advice and support.
Locations
Our courses are held in Central London and Birmingham locations. They are easily accessible by public transport. All courses are non-residential. We can advise you of nearby hotels if you require overnight accommodation.
Timings and Numbers
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Delegates need to arrive at 9am. In the first half-hour, you'll register and get a chance to meet your fellow delegates over a coffee. Courses start at 9.30am prompt. Lunch is provided with all our courses - there is a one hour lunch break scheduled between 12.00 noon and 2.00pm. Refreshments are served throughout the day. Courses finish by 5.00pm.
You will receive individual attention, support and feedback during the course. The maximum number of delegates on our courses is eight people.
Questions and How to Book
If you would like to book a place on a course, or if you have any questions, please contact us on 01628 526535 or info@thestairway.co.uk.
We will be happy to help.
Tailor-Made Courses
We can tailor-make these and other courses to the needs of your organisation. We can run courses in-house for you at favourable rates. Please contact us on 01628 526535 or info@thestairway.co.uk. |
BUSINESS SKILLS
Administration skills
Business writing skills
Finance for non-financial managers
Managing & leading meetings
Marketing for non-marketeers
Minute taking skills
Political intelligence at work
Problem solving skills
Project management skills
Report writing skills
CHANGE MANAGEMENT
Managing change effectively
Emotional intelligence at work
Political intelligence at work
Project management skills
Spiritual intelligence at work
Introduction to leadership
CUSTOMER SERVICE
Arranging & running successful customer focus groups
Benchmarking techniques
Communication skills
Dealing with difficult situations
Delivering excellent customer service face to face
Effective business writing
Effective customer care on the telephone
Effective customer relationship management
Emotional intelligence at work
Handling complaints effectively
Measuring customer satisfaction
Service leadership
Setting standards & service level agreements
Selling in a customer service environment
Understanding customer types
HR/LEARNING & DEVELOPMENT/ CONSULTANCY
Accelerated learning techniques
Coaching to improve performance
Conflict & mediation skills
Consultancy skills
Counseling skills at work
Designing effective training interventions
Delivering high impact training sessions
Effective feedback skills
Evaluating the impact of training
Facilitation skills
Introduction to employment law
Mentoring skills
Presenting with impact
Understanding diversity at work
Understanding personal preferences using Myers Briggs Type Indicator (MBTI)
Using NLP for business excellence
Handling disciplinary & grievance situations
LEADERSHIP SKILLS
Building a high performance team
Coaching to improve performance
Delegation & empowerment
Effective feedback skills
Emotional intelligence at work
Influencing skills
Introduction to leadership
Managing change effectively
Mentoring skills
Motivating others
Political intelligence at work
Presenting with impact
Service leadership
Spiritual intelligence at work
Understanding personal preferences using Myers Briggs Type Indicator (MBTI)
Using NLP for business excellence
Using PRISM team dynamics to develop high performance teams
Using Strength Deployment Inventory (SDI) to develop high performing teams
MANAGEMENT SKILLS
Building a high performance team
Delegation & empowerment
Influencing skills
Introduction to management
Managing change effectively
Managing performance
Motivating others
Recruitment & selection
PERFORMANCE MANAGEMENT
Appraisal skills
Coaching to improve performance
Conflict & mediations skills
Counselling skills at work
Dealing with difficult situations
Effective feedback skills
Handling grievance & disciplinary situations
Introduction to employment law
Managing difficult people
Mentoring skills
Motivating others
Managing performance
Recruitment and selection
Understanding diversity at work
SELF AWARENESS & PERSONAL DEVELOPMENT
Accelerated learning techniques
Assertiveness skills
Conflict & mediation skills
Creative problem solving
Developing self confidence & self esteem
Effective communication skills
Emotional intelligence at work
Influencing skills
Negotiation skills
Political intelligence at work
Preparing for appraisals
Preparing for selection interviews
Presenting with impact
Successful career management
Spiritual intelligence at work
Stress management
Time management & organisation
Understanding personal preferences using Myers Briggs Type Indicator (MBTI)
Using NLP for business excellence
TEAM DEVELOPMENT
Building a high performance team
Effective team participation
Motivating others
Understanding personal preferences using Myers Briggs Type Indicator (MBTI)
Using PRISM team dynamics to develop high performance teams
Using Strength Deployment Inventory (SDI) to develop high performing teams
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