Customer Care Expo Athens

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Sarah Cook, Managing Director of The Stairway Consultancy was the keynote speaker at the Greek Annual Customer Care Expo which took place in Athens on 5th & 6th April. Her talk centred around 'Using Emotional Intelligence to Serve the Customer'. For further information and a free copy of her speech, please contact: info@thetairway.co.uk

INSTITUTE OF CUSTOMER SERVICE CONFERENCE, SERBIA

The first Customer Service Conference ever to take place in Serbia was held on 22nd March in Belgrade. Sarah Cook from The Stairway Consultancy was delighted to be invited to attend the conference as keynote speaker. Sarah delivered two presentations: 'Creating a Culture of Service Excellence' and 'Recruiting for Attitude, Training for Skills'. For further information and a free copy of her speeches, please contact: info@thstairway.co.uk

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