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#	Article Title	Author	Hits
1	Complaint Management Excellence	Sarah Cook	30
2	Stairway to judge Best Learning Organisations of Asia Awards…	Sarah Cook	55
3	Stairway speaks on the Voice of the Customer at 2012 Complaints Management Forum …	Sarah Cook	124
4	The Role of the Line Manager in Managing Change	Sarah Cook	130
5	Self Coaching Questions for 2012	Sarah Cook	116
6	Stairway on judging panel of TJ Awards	Sarah Cook	91
7	The Power of Telemarketing Conference	Sarah Cook	141
8	Building Trust into your Organisation	Sarah Cook	256
9	Stairway Complaint Handling Training	Sarah Cook	235
10	Stairway help Atlas Copco improve their customer focus	Sarah Cook	248
11	Stairway help Atlas Copco improve their customer focus	Sarah Cook	-
12	Brand Orientation	Administrator	180
13	Chartered Institute of Marketing Keynote Speaker - Sarah Cook	Administrator	399
14	Customer Care Expo Athens	Administrator	173
15	Customer Service in a Recession	Administrator	179
16	Customer Service Training Association Awards	Administrator	195
17	Five Tips for Delivering Excellent Customer Service to start the New Year	Administrator	881
18	Head Teacher Assessment Centres	Administrator	289
19	News - Change Management Excellence	Administrator	226
20	Ensuring Continuing Team Effectiveness	Administrator	207

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