News

News

Leading and Motivating Different Generations

Read Stairway's free report on Leading and Motivating Different Generations at Work. With age ranges now spanning the generations at work, learn how to get the best out of your team - from Generation Z to the Silent Generation. For more information contact...read more

Leading in times of uncertainty and complexity

At Stairway we work extensively with leadership teams to help drive practical actions and behaviours in times of change. To find out more about authentic leadership and how to set strategic direction in a complex and uncertain environment where change...read more

Leading in times of uncertainty and complexity

At Stairway we work extensively with leadership teams to help drive practical actions and behaviours in times of change. To find out more about authentic leadership and how to set strategic direction in a complex and uncertain environment where change...read more

Creating a Great Customer Experience in 2019

Here are five practical tips for ensuring you deliver great service in 2019There are still few organisations who truly deliver an outstanding customer experience on a consistent basis. Yet most recognise that service is a source of competitive advantage...read more

Creating a Great Customer Experience in 2017

Here are five practical tips for ensuring you deliver great service in 2017.There are still few organisations who truly deliver an outstanding customer experience on a consistent basis. Yet most recognise that service is a source of competitive advantage...read more

Congratulations to TfL Winners of Customer Service Award

Well done to Transport for London who won the prestigious Training Journal Customer Service Award judged by Sarah Cook of The Stairway Consultancy and Anne-Marie Herne of Next. For more information on how Stairway can help transform your customer experience...read more

Congratulations to TfL Winners of Customer Service Award

Well done to Transport for London who won the prestigious Training Journal Customer Service Award judged by Sarah Cook of The Stairway Consultancy and Anne-Marie Herne of Next. For more information on how Stairway can help transform your customer experience...read more

TJ Webinar: L&D and Customer Service

Join Sarah Cook from The Stairway Consultancy to discuss "what can L&D learn about customer service to deal with our clients better?" We think customer service oriented communication is key to ensure that our work meets the needs of the organisation...read more

TJ Webinar: L&D and Customer Service

Join Sarah Cook from The Stairway Consultancy to discuss "what can L&D learn about customer service to deal with our clients better?" We think customer service oriented communication is key to ensure that our work meets the needs of the organisation...read more

Resilience & mindfulness techniques to help cope with uncertainty

Stairway offers practical resilience and mindfulness techniques to help leaders and managers cope with and manage uncertainty and change. To find out more about our one to one resilience coaching and group workshops, contact us at info@thestairway.co...read more

Stairway & TJ Awards

Stairway MD has again this year been invited to be one of the judges at the prestigious TJ national training awards. The winners of the 16 awards will be announced at the Gala Awards Dinner on 6 December...read more

Managing uncertainty

With many organisations experiencing uncertainty in the face of Brexit, Stairway Consultancy provides practical advice on successfully managing uncertainty and change. See our latest article for what to watch out for when managing organisational transformation...read more

Create a High Performance Team

Discover how to create a high performance team - use our free diagnostic to understand how your team can improve. Email info@thestairway.co.uk for a tried and tested, free High Performance Team assessment....read more

Creating High Performance Global Teams

Our focus is on helping cross-functional teams to work collaboratively and effectively. We tailor make case studies that simulate your international environment and bring together different global functions who work on the simulation. This allows leaders...read more

Keeping Abreast of Change

Today's critical imperative is to keep up with change and not to let up. In our latest white paper 'Keeping Abreast of Change'. Stairway Consultancy provide practical tools and insights in to how leaders and managers can manage change effectively. For...read more

Getting Closer to the Customer

Make 2016 the year you and your organisation get closer to the customer. Read our article Getting Closer to the Customer in 2016 to find practical tools and techniques.For more information on how Stairway can help you create a culture of customer focus...read more

Commercial awareness simulations

Stairway design and facilitate bespoke business simulations to help increase the commercial awareness of business leaders.Focusing on developing a compelling vision and strategy, understanding the competitive landscape, marketing and finance, the simulations...read more

Our latest book 'Leading the Customer Experience' is published by Gower

Sarah Cook's latest book, 'Leading the Customer Experience', provides practical advice, best practice and guidance to leaders who want to create a customer-focused culture. To order a copy of the book, please contact info@thestairway.co.uk...read more

Customer Experience Study Tour 29/30 September 2015

Our exclusive CX study tour to BA, O2 and BMW on 29/30 September plus a presentation on Future Trends in Customer Experience by futurologist Ray Hammond offers great insights and opportunity for peer to peer networking with customer leaders. For more...read more

What are your Personal Service Hotspots?

Consistently delivering outstanding service is a must for high-performing organisations. The benefits are undisputed: for businesses, customers stay longer, purchase more frequently and for all organisations they are more likely to talk positively to...read more

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