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News

Creating a Culture of Internal Service Excellence

Learn how to create a customer focus in back office departments…Find useful tips and techniques in our latest article on how to ensure non-front-line teams deliver an exceptional service and recognise that they have an internal customer. For more information...read more

Creating a Culture of Internal Service Excellence

Learn how to create a customer focus in back office departments…Find useful tips and techniques in our latest article on how to ensure non-front-line teams deliver an exceptional service and recognise that they have an internal customer. For more information...read more

Stairway, BMW and Butlins…Delivering a Great Customer Experience

Stairway recently facilitated a strategy meeting for BMW with a difference …the event took place at Butlins – an award winning company for customer experience. Stairway have a track record of organising study tours around leadership and customer...read more

Stairway, BMW and Butlins…Delivering a Great Customer Experience

Stairway recently facilitated a strategy meeting for BMW with a difference …the event took place at Butlins – an award winning company for customer experience. Stairway have a track record of organising study tours around leadership and customer...read more

5th Customer Experience Executive Forum 30th September

The successful forum series is back on 30th September with keynote speaker Linda Moir presenting on Employee Engagement based on her award winning work at the Olympics. For more information and to qualify for a complimentary place, please contact info...read more

5th Customer Experience Executive Forum 30th September

The successful forum series is back on 30th September with keynote speaker Linda Moir presenting on Employee Engagement based on her award winning work at the Olympics. For more information and to qualify for a complimentary place, please contact info...read more

Are you putting your organisation at risk? Read Stairway's latest white paper on leadership in a changing environment ..

Managing in today's changing and uncertain environment is full of risk, so the approach that leaders, managers and organisations take to deal with risk is critical. How well are you managing risk? For more information contact info@thestairway.co.uk...read more

Are you putting your organisation at risk? Read Stairway's latest white paper on leadership in a changing environment ..

Managing in today's changing and uncertain environment is full of risk, so the approach that leaders, managers and organisations take to deal with risk is critical. How well are you managing risk? For more information contact info@thestairway.co.uk...read more

Stairway judging at Customer Service Training Network Awards and Digital Experience Awards ...

Stairway is one of the expert judges for two important national awards - CSTN Awards on 4th July and the Digital Experience Awards on 9th July. For more information please contact info@thestairway.co.uk...read more

Stairway judging at Customer Service Training Network Awards and Digital Experience Awards ...

Stairway is one of the expert judges for two important national awards - CSTN Awards on 4th July and the Digital Experience Awards on 9th July. For more information please contact info@thestairway.co.uk...read more

Speakers announced for Customer Experience Executive Forum on 9th June …

We are delighted that SouthWest Airlines, Telefonica, Generator Hostels, Elior and Brand Biology and Virgin Media will be presenting case studies at the next Customer Experience Executive Forum on 9th June. For more information, contact info@thestairway...read more

Stairway attends ASTD conference and exposition in Washington DC ...

Stairway colleagues recently attended the American Society of Training and Development annual conference and exposition in US. Amongst others they met authors Ken Blanchard and Arianna Huffington. For a report on future trends in L & D identified...read more

Stairway attends ASTD conference and exposition in Washington DC ...

Stairway colleagues recently attended the American Society of Training and Development annual conference and exposition in US. Amongst others they met authors Ken Blanchard and Arianna Huffington. For a report on future trends in L & D identified...read more

3rd Customer Experience Executive Forum

Stairway organised another successful Customer Experience Forum on March 27th. This included keynote speaker John Timpson as well as case studies from Allianz, Southern Water, Royal Bank of Scotland and Hertz.The next forum is being held on June 9th...read more

3rd Customer Experience Executive Forum

Stairway organised another successful Customer Experience Forum on March 27th. This included keynote speaker John Timpson as well as case studies from Allianz, Southern Water, Royal Bank of Scotland and Hertz.The next forum is being held on June 9th...read more

Customer Experience Executive Forum

Stairway organised another successful Customer Experience Forum on March 27th. This included keynote speaker John Timpson as well as case studies from Allianz, Southern Water, Royal Bank of Scotland and Hertz.The next forum is being held on June 9th...read more

John Timpson speaking at the Customer Experience Executive Forum 27 March ..

John Timpson, chairman of the Timpson chain of retail outlets, will be our keynote speaker at the Customer Experience Executive Forum on 27 March in Central London.John will share his insights on Service Excellence and the steps he has taken to create...read more

John Timpson speaking at the Customer Experience Executive Forum 27 March ..

John Timpson, chairman of the Timpson chain of retail outlets, will be our keynote speaker at the Customer Experience Executive Forum on 27 March in Central London.John will share his insights on Service Excellence and the steps he has taken to create...read more

Customer Experience Executive Forum 2

Stairway Consultancy held a second Customer Experience Executive Forum on 23 January 2014 in Central London. Speakers included practitioners from Amazon, Waitrose, BMW, Lebara and Carnival UK.Stairway is partnering with RBS Group to host a series of...read more

Customer Experience Executive Forum

Stairway Consultancy held a second Customer Experience Executive Forum on 23 January 2014 in Central London. Speakers included practitioners from Amazon, Waitrose, BMW, Lebara and Carnival UK.Stairway is partnering with RBS Group to host a series of...read more

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