News

News

Customer Experience Executive Forum 2

Stairway Consultancy held a second Customer Experience Executive Forum on 23 January 2014 in Central London. Speakers included practitioners from Amazon, Waitrose, BMW, Lebara and Carnival UK.Stairway is partnering with RBS Group to host a series of...read more

Customer Experience Executive Forum

Stairway Consultancy held a second Customer Experience Executive Forum on 23 January 2014 in Central London. Speakers included practitioners from Amazon, Waitrose, BMW, Lebara and Carnival UK.Stairway is partnering with RBS Group to host a series of...read more

Employee engagement is critical in delivering a great customer experience

At Stairway we believe WIFI is key to harnessing employees' discretionary effort: Well-being, Information, Fairness, Involvement. See http://www.thestairway.co.uk/Articles/employee-engagement-and-customer-focus.html for more details, or contact info@...read more

Employee engagement is critical in delivering a great customer experience

At Stairway we believe WIFI is key to harnessing employees' discretionary effort: Well-being, Information, Fairness, Involvement. See http://www.thestairway.co.uk/Articles/employee-engagement-and-customer-focus.html for more details, or contact info@...read more

Customer Experience Executive Forum …

Stairway Consultancy is delighted to announce the launch of the Customer Experience Executive Forum on 20 November 2013 in Central London.Stairway is partnering with RBS Group to host the event. This bring together senior leaders from across sectors...read more

Customer Experience Executive Forum …

Stairway Consultancy is delighted to announce the launch of the Customer Experience Executive Forum on 20 November 2013 in Central London.Stairway is partnering with RBS Group to host the event. This bring together senior leaders from across sectors...read more

How to be a good role model

Role modelling is an intrinsic part of organisational culture; for excellent organisations to succeed they need strong and positive role models. Yet role modelling is often an implicit and unrecognised activity. Read our latest article for tips on successful...read more

Stairway judge at TJ national training awards …

Stairway Consultancy were delighted to join the panel of judges at the prestigious TJ Awards. The winning entries for the national training awards which include awards for change management and customer service initiatives will be announced at the awards...read more

Stairway speaks on Service Recovery at European Executive Forum in Barcelona…

Stairway Consultancy was the keynote speaker at the Berensdon Senior Management Conference in Barcelona. Stairway spoke on the power of service recovery to create loyalty and uncover root causes of issues in order to drive service improvement. For more...read more

Stairway speaks on Service Recovery at European Executive Forum in Barcelona…

Stairway Consultancy was the keynote speaker at the Berensdon Senior Management Conference in Barcelona. Stairway spoke on the power of service recovery to create loyalty and uncover root causes of issues in order to drive service improvement. For more...read more

Stairway supports local community initiatives …

Stairway is committed to actively supporting our local community. Recently we have sponsored Oxfordshire "Best of District" Cricket Club and also Sparkles a local charity for children with Downs Syndrome http://www.sparkles.org.uk/...read more

Stairway supports local community initiatives …

Stairway is committed to actively supporting our local community. Recently we have sponsored Oxfordshire "Best of District" cricket team and also Sparkles a local charity for children with Downs Syndrome http://www.sparkles.org.uk/...read more

Stairway MD wins prestigious Learning Luminary Award...

Sarah Cook, Stairway Consultancy’s Managing Director has won a Learning Luminary Award recognising the significant and continuous insights that she has contributed to change management. The award will be presented at the Best Change Interventions of...read more

Intelligent strategies for change

Over 60% of all change programmes fail. Learn how to successfully manage change intelligently in Stairway’s latest article Intelligent Strategies for Change....read more

Stairway supports children’s polio immunisation in India

Members of the Stairway team have recently taken part in the Polio Immunisation programme in India. Working in remote villages in Uttar Pradesh they helped vaccinate children under 5 as part of the international UNICEF campaign supported to eradicate...read more

Stairway supports polio immunisation in India …

Two Stairway directors are visiting Badaun in India this week to take part in the national polio immunisation days. Working with health care professionals they will help administer polio vaccine to children under the age of eight. For more information...read more

Stairway’s top tips on creating a high performance team…

Read our latest article on practical tips how to manage and develop high performance teams....read more

Self Coaching Questions for 2013

As 2013 begins, here are three simple questions to help you focus on what you would like to achieve this year:• What would you like to be your biggest achievement in 2013?• What would you like to change about yourself in 2013?• What advice would...read more

Generation Y and Generation X: What do customers look for?

Learn more about Stairway’s keynote speech at Respond User Group conference on 29 November… For a copy of Sarah Cook’s presentation on Generation Y (or Generation C as it is now called) and Generation X, please contact info@thestairway.co.uk...read more

Complaint Management Excellence is one of the top 5 business titles

The Washington Post has named Complaint Management Excellence by Sarah Cook as one of the top 5 business titles.  Click here to order your copy of this acclaimed publication. ...read more

Looking for high impact training material?

We have a wide range of Training Games, Activities, Toolkits, Books and DVDs.

Training Shop