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Stairway News Archive
Below you can find links to news items that have been published
to the Stairway website.
- Stairway are walking 250 miles to raise £1000 for charity... more
- Creating a Powerful Vision... more
- Culture Change - Is it right for your organisation?... more
- In the teeth of difficult economic conditions customer focus and employee engagement... more
- 5 tips for delivering excellent customer service to start the new year... more
- Stairway Podcasts... more
- Introducing career development workshops and one to one career coaching... more
- Customer Service in a Recession Podcast... more
- Webcast: Leadership in a Difficult Climate... more
- Retain your customers and gain new ones by providing excellent Customer Service in the Recession... more
- Best Customer Service - Stairway Celebrates 20 Years of Customer-Focused Business... more
- Chartered Institute of Marketing Keynote Speaker - Sarah Cook ... more
- Talent Management in the recession
... more
- Inspire managers with practical advice and tips on how to create a coaching environment. Sarah Cook's new book on how coaching can help you... more
- Customer Service Skills - Ashridge Business School Service Excellence Knowledge Sharing Group... more
- Talent Management Strategy... more
- The Essential Guide to Employee Engagement by Sarah Cook
... more
- Active listening is a 2-say process requiring the individual to maintain a high level of alertness and concentration. Learn this key skill.... more
- Excellent Customer Service - Find out how to direct your customer service training to give excellent results.... more
- Are your employees giving quality customer satisfaction and loyalty leading to higher orgainsiational success. Download our free survey.... more
- Improving customer service - read the latest edition -Customer Care Excellence ... more
- Customer service article - Review customer service strategy by balancing what really matters to the customer.... more
- Stairway Consultancy have successfully developed a Brand Orientation Programme for Conrad Hotels and Resorts. Learn how they did it.... more
- Courses in Strategy in Service Business and Is Climate Change good for Business. ... more
- How do you revitalise your team to ensure the long term health and effectiveness of every team member. Read this article to find out how.... more
- What do you want to achieve in 2009? Be specific about what you want to achieve, how and by when. Coaching can help you achieve these goals.... more
- 30% of the working population feel indifferent towards their work. Learn how to accentuate the positive and enhance performance.... more
- In 2003 the Midlands Cooperative Society undertook a change management programme to achieve long term success. Find out how they did it.
... more
- Read the latest articles on Developing Senior Mangagers and X-Ray your Organisation
... more
- Customer Service Articles - Stairway and the Midlands Cooperative Society take part in the TJ Training Awards.
... more
- The Stairway team raised over a thousand pounds for Cancer Research by taking part in the Dragon Boat races at the Marlow Regatta
... more
- Assessment centres are more reliable and valid than any other method of recruitment and are a proven way of recruiting Head Teachers. ... more
- Practical Steps to Service Excellence - Open and In House courses... more
- Sarah Cook was a keynote speaker at the UAE 2nd Government Leadership and Customer Care Conference. ... more
- World Class Customer Service Skills -Sarah Cook was the keynote speaker at the Greek Annual Customer Care Expo 2006 in Athens and at the first... more
- Workshops aimed at the the HR and Learning and Development community in Practical Steps to Professional Development.... more
- Stairway have jointly developed an e-induction product with its sister company, Mighty Media, called WelcomeStart. ... more
- Institute of Customer Service - The Stairway Consultancy has become one of the Institute of Customer Service's Service Focus Business Partners. ICS... more
- Stairway Consultancy selected Cancer Research UK as corporate charity. Team sponsorship was raised at 2 local events ? dragon boat race and 5k walk... more
- Sarah Cook, Hilary Coldicott and Steve Macaulay have recently published their latest book: 'Change Management Excellence' available from Kogan Page,... more
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