NEGOTIATION SKILLS

The aim of this course is to enhance your skills in achieving successful outcomes to negotiations

Who Should Attend?

Any one who would like to improve their confidence and competence when negotiating

Benefits

By the end of the workshop you will be able to:

• Describe the different phases of  and approaches to negotiation
• Apply active listening skills and appropriate questioning skills in negotiation
• Use YES sets to move towards agreement
• Effectively manage a negotiation situation and arrive at a desirable outcome

Contents

• What is negotiation?  When and why negotiate?
• Styles of negotiation
• The phases of negotiation
• The importance of preparation
• NLP techniques for creating rapport on the telephone
• Active listening skills
• Needs definition - using effective questions to identify needs
• Practice session with feedback on creating rapport, active listening and effective questioning
• YES sets and their use - scenario exercise
• Reaching agreement - the DEAL process
• Negotiation practice
• Action planning

COURSE LENGTH: ONE DAY WORKSHOP 09.00 TO 17.00 WITH AN HOUR FOR LUNCH

COURSE VENUES: LONDON & BIRMINGHAM

2008 COURSE DATES: JUNE 10 & NOVEMBER 4.  Other course dates available on request.

PRICE: £395 plus VAT. We provide discounts when booking 3 or more delegates. We can also run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or info@thestairway.co.uk