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Dealing with Difficult Situations

The aim of this course is to increase your competence and confidence when managing difficult customer, supplier and team member situations.

Who Should Attend?

Any one who would like to develop their competence and confidence when dealing with difficult situations

Benefits

By the end of the workshop you will be able to:

· Identify best practive in dealing with difficult situations

· Describe your own approach to difficulties and how to flex this approach

· Apply a framework for dealing with difficult situations and arriving at a desirable outcome

Content

· What situations do you find difficult?

· Different approaches to difficult situations

· Assess your own approach

· A framework for dealing with difficult situations

· Practice sessions in dealing with difficult situations

· Action planning

Style of the Course: The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice.

Course Length: One day Workshop 09.00 to 17.00 with an hour for lunch

Course Venue: London

2009 Course Dates: May 7 & October 16. Other course dates available on request.

Price: £450 plus VAT. We provide discounts when booking 3 or more delegates. We can also run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or info@thestairway.co.uk

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