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Practical Benchmarking

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Benchmarking, the process of identifying, understanding and adapting outstanding business practices, is rapidly proving itself to be an essential management tool.

Whether it is being used as part of a formal quality management system, a convenient measure of business performance or as a well-structured means to improving competitiveness, benchmarking now affects many departments in a broad variety of companies. This step-by-step guide to implementing a benchmarking system within an organization explains in details the practicalities of benchmarking and assesses the value of and differences between the four main types of benchmarking:

  • internal benchmarking
  • competitive benchmarking
  • non-competitive benchmarking
  • best practice/world class benchmarking

It includes detailed cases examples of benchmarking in practice and an action checklist that managers can apply to their own organizations.

Author: Sarah Cook
Publisher: Kogan Page
ISBN:0749422270
Price: £23.99 including carriage