Customer Service Skills DVD

This DVD is designed for use with employees in any industry or organisation and will equip them with the skills they need to become more customer focused and deal with a whole range of scenarios in an effective manner.

Scripted by a subject expert and consultant, and with an accompanying Trainer's Guide, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes.

Unlike many similar products, this DVD is not based around a drama. Instead, each scene is firmly centred round a set of key learning points which helps to focus the viewer's attention and consolidate their learning. It represents real employees in an environment which is modern yet neutral making it suitable for any organisation.

To purchase this publication please contact info@thestairway.co.uk
0044 (0) 1628 526535


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