Administration Skills

The aim of this course is to help you become an excellent administrator

Who should attend?

Those who do a large amount of administration in their role and wish to improve their competence and confidence 

Benefits

By the end of the workshop you will be able to:

• Identify the characteristics of a successful administrator
• Practise techniques to help you become better organised at work
• Set up effective filing systems
• Deal with people on the phone in a confident friendly and effective manner
• Adopt a variety of techniques to deal assertively with difficult situations at work
• Provide a high level of customer service
• Identify the role you play in a team and take steps to enhance the effectiveness of your team.

Course Overview:

• Characteristics of a administrator  
• Effective time management and organisation    
• Setting up effective filing systems     
• Delivering excellent  service   
• Dealing assertively with different situations   
• Effective team work       
• Action planning      

Style of the Course: The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice

COURSE LENGTH: ONE DAY WORKSHOP 09.00 TO 17.00 WITH AN HOUR FOR LUNCH

COURSE VENUES: LONDON & BIRMINGHAM

2008 COURSE DATES: APRIL 29 & MAY 20.  Other course dates available on request.

COURSE LENGTH: ONE DAY WORKSHOP 09.00 TO 17.00 WITH AN PRICE: £395 plus VAT. We provide discounts when booking 3 or more delegates. We can also run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or info@thestairway.co.uk