Administration Skills
The aim of this course is to help you become an excellent administrator
Who should attend?
Those who do a large amount of administration in their role and wish to improve their competence and confidence
Benefits
By the end of the workshop you will be able to:
Identify the characteristics of a successful administrator Practise techniques to help you become better organised at work Set up effective filing systems Deal with people on the phone in a confident friendly and effective manner Adopt a variety of techniques to deal assertively with difficult situations at work Provide a high level of customer service Identify the role you play in a team and take steps to enhance the effectiveness of your team.
Course Overview:
Characteristics of a administrator Effective time management and organisation Setting up effective filing systems Delivering excellent service Dealing assertively with different situations Effective team work Action planning
Style of the Course: The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice
Course Length: One Day Workshop 09.00 to 17.00 with an hour for lunch
Course Venues: London
2009 Course Dates: April 29th and May 20th. Other course dates available on request.
Course Length: One Day Workshop 09.00 to 17.00 with an hour for lunch Price: £450 plus VAT. We provide discounts when booking 3 or more delegates. We can also run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or info@thestairway.co.uk
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