Customer Service

Customer Service Training

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  • image description £80.00
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This pack provides practical activities and assessments to help improve individuals’ customer service skills.

The pack includes modules on:

  • Providing a checklist to help managers analyse their customer service training needs.
  • Looking at Customer services on the telephone and the importance of first impressions.
  • Helping participants with training on how to create a rapport with customers.
  • Techniques for actively listening to customers.
  • Enhancing participants questioning skills.
  • Techniques for controlling customers conversations on the phone and face to face.
  • An activity to enhance participant’s observation skills.
  • The importance of body language in face to face customer service.
  • Training material around the topic of emotional intelligence.
  • Assertive communication skills.
  • Training on effective written communication skills.
  • How to manage stress