Customer Service

Customer-driven Processes

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This pack provides tools to ensure that the processes and procedures that your organisation uses to serve the customer are truly focused on their needs. In using these tools you will be able to make improvements to existing practices and better manage customer expectations.

This pack includes modules on:

  • Investigating how to review and make improvements to your organisation’s processes to make it easier for the customer to do business with you.
  • Outlining how Customer Relationship Management technology can help enable a customer focus.
  • Outlining how to develop service standards and service level agreements